Resolve Tickets Faster with AI-Powered Knowledge Retrieval
Give every agent instant access to the right answer, with citations they can trust and share.
No more searching across 10 tools. One question, one accurate answer.
60%
Estimated reduction in average handle time
< 3s
Time to find the right answer
Up to 95%
Answer accuracy with citations
40%
Fewer escalations to senior agents in pilot deployments
The Problem
Support Teams Are Drowning in Knowledge Silos
Your knowledge exists. It's just scattered across too many places for agents to find it fast enough.
Too Long Searching
Agents spend 20-40% of their time searching across knowledge bases, past tickets, Slack threads, and internal docs to find the right answer.
Inconsistent Answers
Different agents give different answers to the same question. Without a single source of truth, customer experience suffers.
Tribal Knowledge Trapped
Your best answers live in Slack threads, email chains, and the heads of senior agents. When they leave, that knowledge walks out the door.
The Solution
How Courdx Transforms Support
Unified Knowledge
Dozens of pre-built connectors bring together Zendesk, Freshdesk, Intercom, Confluence, Slack, and internal docs into one searchable platform. No more tab-switching.
- Zendesk, Freshdesk, Intercom integration
- Confluence, Notion, Guru knowledge bases
- Slack threads and email archives
- Internal wikis and product docs
Instant Answers
Multi-strategy retrieval finds the right answer in seconds, with sentence-level citations agents can share directly with customers.
- Answers in under 3 seconds
- Sentence-level citations for trust
- Customer-safe response formatting
- Confidence scores on every answer
Knowledge Graph
Connects products, features, known issues, and solutions. Surfaces related articles and workarounds that keyword search misses.
- Product-to-issue relationship mapping
- Related article discovery
- Cross-document pattern detection
- Workaround and fix linking
Self-Correcting Retrieval
The platform detects low-confidence answers and automatically retries with alternative retrieval strategies before responding.
- Low-confidence detection
- Automatic strategy fallback
- Hallucination prevention
- Transparent reasoning chain
Features
Built for Support Teams
Purpose-built features that make support agents faster and more consistent.
Support Platform Integration
Native connectors for Zendesk, Freshdesk, and Intercom pull in ticket history, macros, and resolution data.
Knowledge Base Connectors
Sync from Confluence, Notion, Guru, and 58 other sources. Changes propagate automatically.
Sentence-Level Citations
Every answer includes clickable citations to exact paragraphs. Agents can share them directly with customers.
Semantic Caching
Repeated and similar questions get instant answers from cache. Reduces LLM costs and response time.
Confidence Scores
Every answer shows a confidence score. Low-confidence responses are flagged for human review before sending.
Ready to Transform Your Support Team?
See how Courdx gives every agent the knowledge of your best agent.